Refund policy
Return & Refund Policy
Last Updated: June 2026
At Cyndi's Online Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
Items may be returned within 30 days of delivery if they meet the following conditions:
- Item is unused and in original condition.
- Item includes original packaging and tags (if applicable).
- Item is not marked as a final sale item.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Items showing signs of wear, use, or damage after delivery
Return Process
To request a return, please contact us at:
Please include:
- Order number
- Item(s) being returned
- Reason for return
Return instructions will be provided once your request has been reviewed.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your financial institution.
Exchanges
If you receive a defective or damaged item, please contact us within 7 days of delivery.
When available, exchanges may be offered for the same item.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Contact Us
Questions regarding returns or refunds may be directed to:
